Patient Experience Team. The trust must review its capacity in phlebotomy clinics as this is seen as insufficient. The emergency department (A&E) is busy and overstretched. For minor illnesses like a sore throat, hangover or grazed knee, self-care is the best choice. The trust employs around 4,147 whole time equivalent staff (WTE). Went here with my young daughter, to A and E, all staff were very helpful and kind. What we found is summarised within the overall summary. We are continuing to monitor progress against these. Staff also told us that the environment was unsafe and that they were concerned about the safety of patients. These were: Further information in relation to the 19/20 CQUINs can be found below: Ambulatory emergency care guide: same day emergency care clinical definition, patient selection and metrics, Same Day Emergency Care CQUIN specification, Same Day Emergency Care CQUIN 2019/20 audit collection tool. People told us that they knew how to make a complaint if they needed to; however people we spoke to told us that they did not have any complaints. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. Who has Care Opinion told about this story? Thank you for taking the time to provide your feedback at what must have been a stressful time for your family. Our inspection of The Dudley Group NHS Foundation Trust included Russells Hall Hospital, Corbett Outpatient Centre and Dudley Guest Outpatient Centre. Review titled Russells Hall Hospital Replied on 16 May 2022. To call the information desk from within the hospital, dial extension 7081. Care records were not always written and managed in a way that kept patients safe. Russell Medical is a progressive, not-for-profit, acute care facility serving the needs of east Central Alabama. The Action Heart Centre is now situated in South Block in Russells Hall Hospital. All the best with your pregnancy and take care. We will publish a report when our review is complete. About: The department is working hard to achieve targets laid out in reforming emergency care as follows: The department also sees approximately 6,000 patients per year in follow-up clinics. Keep 999 and A&E free for serious and life-threatening conditions. Russells Hall Hospital / Accident and emergency Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. We found that people's complaints and comments were taken seriously and escalated when appropriate. If you need admission to AMU or RAB for ongoing treatment from ED or AEC, the consultant-led AMU team will initiate a further management plan for you. Care records were still not always written and managed in a way that kept patients safe. For more information on ratings, please visit medicare.gov. This is the major ED in the area and serves the population of Dudley and surrounding areas. 3136/3139) Vikki Thompson, AMU (ext. Change my preferences In 2011/12 33,000 ambulances turned up at our Emergency Department. West Bromwich, People we spoke to on the different wards and units were generally happy with the care, support, and treatment they received. Russell Medical and our physicians are committed to providing the highest standards of patient care and customer service. Community & mental health inspection reports for Russells Hall Hospital can be found at The Dudley Group NHS Foundation Trust. Staff documented oxygen saturation (SpO2) scores in National Early Warning Scores (NEWS) and recording of patients vital signs in majors had improved since the December 2017 and January 2018 inspection. The numbers of reporting radiographers available could not meet the reporting demands of the service. Information was available for people to read if they chose to. It aims to benefit both patients and the healthcare system by reducing waiting times and hospital admissions, where appropriate. Following this inspection, we imposed an urgent condition to safeguard patients safety immediately following the inspection. Clinical observations were not undertaken in a consistent manner. If you need sub-specialty input, you will then be referred to different specialties. Inside our doors you will find cutting edge technology, professionals of the highest caliber, and leadership committed to utilizing all of our resources to improve the quality of every life we touch. We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. WebFind a Physician or Specialty. All the best and take care. So many thanks to All the staff on A2, best wishes take care and stay safe. the service is performing exceptionally well. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. would be relayed to the hospital and to just tell the staff when I got there I had been referred by them. Some improvement in patient flow through the ambulance triage assessment area were seen. The Dudley Group was the first trust in the area to be awarded Foundation Trust status in 2008. I visited out of hours yesterday after phoning 111 and being advised to. You can register to join the FutureNHS Collaboration Platform workspacehere. It is great to hear that staff were able to put you at ease and reassure you during what must have been a difficult time. Core services provided at Russells Hall include urgent care, medical care, surgery, children and young people, maternity, outpatients, diagnostics, end of life and critical care. Mon-Fri: Breakfast 6:30am 9:30am / Lunch 11:00am 1:30pmSat and Sun: Breakfast 6:30am 9:00am / Lunch 11:00am 1:00pm Menu Line (outside) 256.329.7625Menu Line (inside) 6368 [], Patient room and general information is available at the information desk, located in the main lobby on the first floor. We are overwhelmed and thrilled to make this momentous announcement, Russell Medical President and CEO Jim Peace said in a news release. Menu We took this action as we believe a person will or may be exposed to the risk of harm if we do not do so. People could not always access services when they needed. review titled Amazing staff can't thank them all enough! "Keeping our NHS staff and patients safe should be the first thought of every company working for the NHS.". Patient Experience Team. Russell Medical has been accredited by The Joint Commission since 1959. Report review titled Amazing birth experience as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. 28 March 2013. Following the inspection, we told the provider that it must take some action to comply with the regulations and that it should make other improvements, even where a regulation had not been breached, to help the service improve. B65 8DA, In "The safety and wellbeing of employees and patients at the [hospital] trust is our top priority," a spokesperson said. It was very difficult and distressing to see my son go though a very difficult time to see him have to have adrenaline twice to help him breathe and I was told he may have to be ventilated and transported to another hospital. Patients presenting to the emergency department still did not always receive a robust assessment of their clinical presentation and condition during the triage process. We are currently in the Yellow category for Visitor Risk Level. Health Education England will join us in April 2023. ALEXANDER CITY, Ala. (WSFA) - Russell Medical Center in Alexander City announced a multi-facility expansion project. A stroke or minor stroke is treated as a medical emergency and what should happen is for an ambulance to be called to bring the patient directly to our Accident and Emergency Department. The Emergency Department (ED) is located at Russells Hall Hospital and is a 24/7 service. Whilst I was in the consulting room the receptionist went over to my husband and asked, rather rudelywhere has she gone Not a very positive experience when you are feeling at your most vulnerable because you feel ill. Learn more. The medical and nursing cover across all areas was not sufficient to meet the needs of the patients. Dudley They said 'I could not have been treated any better anywhere, its all first class' and 'I have been treated above and beyond the call of duty'. There are six bands within the monitoring system so this Trust had a relatively lower risk. Click here for the news and events happening at Russell Medical. It will include an independent living community of 26 single-family cottages, as well as an assisted living facility with 32 residential units. All the best and take care. Patients were not wearing allergy wristbands, allergies were not easily identified unless records were consulted or reviewed. Agency or bank staff predominantly staffed each area we inspected. We are carrying out a review of quality at Russells Hall Hospital. Tickets cost 3 and the journey takes 5 min. You can also view all doctors across all Russell Medical locations or call for a referral locally at 256-329 Following your discharge home, an electronic discharge summary will be sent to your GP giving details of investigations and treatment on the unit, with details of medication changes, medications on discharge and any recommendations for follow up and referrals. We found that arrangements were in place to ensure that medicines were managed safely. Read about our approach to external linking. It is pleasing to read such lovely comments regarding the care your Grandmother received from our staff in A&E and AEC along with the team who carried out her X-ray. Visit https://www.careopinion.org.uk Some patients told us that they were uncomfortable staying in these areas for longer periods due to the design of the areas and the number of temporary staff who worked in the areas. Inside our doors you will find cutting edge technology, professionals of the highest caliber, and leadership committed to utilizing all of our resources to improve the quality of every life we touch. Mitie is a facilities management company, and Sue Lowe, from the Unite union, said staff employed by the firm worked throughout the hospital on boilers, ventilation and other services. 17 October 2018. Visit https://www.careopinion.org.uk I was then asked to sit in an isolated area, which was not a problem. Tell us what was good and what could be improved, say thanks or call for change They suggested I phoned 111. Requires improvement this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. Bus operators. This condition related to the provision of specialist medical in reach and support into the emergency department. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. They didnt look to see what information had been recorded but asked what my symptoms were. The announced inspection took place between 26 and 27 March 2014, and unannounced inspection visits took place in the two weeks following this visit. The BBC is not responsible for the content of external sites. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Rainbow Unit is a two-storey facility with an acute assessment unit on the ground floor with 22 spaces and eight monitored beds. Front the bottom of our hearts to all of the staff in all those departmentsTHANK YOU!! AMU has in-house vascular ultrasound for conditions like suspected DVTs seven days a week, run by Vascular Sonographer Corinna Gomm and Mostafa Heydary. Suspended ratings are being reviewed by us and will be published soon. There's no need for the service to take further action. This affected the safety and management of patients. The nurse was very friendly and instantly put her at ease whilst performing an ECG, she then went straight to X-ray and was called through within moments, again, kind, caring and thoroughly dignified experience.
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