The Transaction was Registered Successfully with Sage Pay. This thread is locked. If this card number can still not be validated by the Sage Pay system you will need to use a different card type in order to proceed with the transaction. More information on the different TxTypes can be found within the protocol document. You are attempting to POST data to a sage Pay Service that does not exist or is not currently available. Disconnect between goals and daily tasksIs it me, or the industry? The link is: http://www.sagepay.com/system_monitor.asp. You must enter the post code to which the card being used is registered in the post code box provided on the payment page in order to continue. The primary admin user cannot be deleted. If you are providing a value which has more that 20 characters then you will receive this system message. The Sage Pay system will cancel your transaction as default and present you with this error message after the third failed attempt. ##### must be a numeric value with up to 2 decimal places. You will need to check you code and correct one or the other field to fix this problem. What is the problem? You will need to check your code to ensure that you are sending this value or that the data is in the correct field. The surcharge xml contains a fixed value with the incorrect number of decimal points for the currency. whose number you've supplied in the CardNumber field. You will need to check your code to ensure that your server doesn't send more that 10 characters within this field. cannot be before this month. 1 Answer Sorted by: 0 Check which environment you are using. The ApplyAVSCV2 flag is invalid. Follow the steps to solve this issue . All previous AUTHORISE requests in total must not exceed the 115% value and any further AUTHORISE requests will be denied if they exceed the maximum limit. The Currency fields should only ever contain the 3-letter ISO 4217 codes and a valid currency code type that has been set up on your Sage Pay account. Client IP address is restricted by the vendor. Are there tables of wastage rates for different fruit and veg? There is no issue with the payment process as this would have be caused by the customer clicking on the Cancel button on the payment page. Some cards have restrictions on cross-border usage. Create a card type for each type of card that your business accepts, such as debit cards, credit cards, loyalty cards, and corporate cards. The Billing Address2 contains invalid characters. This file contains bidirectional Unicode text that may be interpreted or compiled differently than what appears below. The Contact Number contains invalid characters. The FailureURL field must contain a Fully Qualified Domain Name and page reference pointing to the externally visible page on your site which your customers can be returned to if a transaction fails. The first step to resolving this issue is to identify if the shopper has made an error when they have entered the card number when making the payment. If we receive a POST from any other server, you will see this error message. If you do, then the payment page will display the relevant text to provide the shopper with the option to allow GiftAid to be applied. To determine what the code means you will need to contact your merchant bank as they are bank specific. Please provide different value. Perform the steps mentioned below and see if it helps. . Please ensure you are only passing values within this range and not including any separator characters other than the decimal point. Values such as PAYMENT, DEFERRED, REFUND etc. If you believe this account should not be closed we will be able to investigate this issue further immediately. The VendorTxCode has been used before for another transaction. You will also need to send only the large card numbers that are being displayed on the front of the customers card within this field. Your original transaction registration should always contain a description field which should contain a brief description of the transaction being performed. The PhoneID is not registered to any vendor account. The RelatedVendorTxCode does not match the original transaction. The latter rulebase is set up as default on all Sage Pay accounts. Please supply ISO 4217 standard currency codes. The request was well-formed but contains invalid values or missing properties. The CardHolder field in the transaction registration POST can only contain up to 50 characters. If you had entered the start date incorrectly please enter the correct date and try again. You will need to ensure that your code is not sending invalid characters. As you have 3D secure enabled on your account, our system has provided you with the relevant data (ACSURL, MD, PaReq) to obtain 3D authentication. Unable complete transaction due to resubmission of authorisation request by client. The card is a Visa Electron or pre-paid Visa Debit card. You will not be able to perform a RELEASE against a DEFERRED transaction that has already been released. The authorisation response was taking longer than expected and has therefore timed-out as a security measure. The resource requested is no longer available and no forwarding address is available. I need the MLNX_OFED for the infiniband network card works properly. 3D accelerator card is not supported! You will need to check your card, and if it has expired, you will need to destroy the card and use a different card type for the transaction. XML root node should be vspaccess. The Basket field can contain a maximum of up to 7,500 characters and you will get this system message if you are sending more than 7,500 characters. 3D-Authentication required. An active transaction with this VendorTxCode has been found but the Currency is different. rev2023.3.3.43278. You will need to contact Sage Pay support once you have confirmed the URL that you are attempting to contact. bloomfield, nj water meter replacement. The card type field contain a value which specifies the card that is being sent to us. You will need to ensure that you are using the correct Form encryption password that has been registered to your test and live Sage Pay accounts. 123.456 instead of 123.46, then you will receive this system message. Your transaction has been successfully Voided and will not be sent for settlement at the end of the day. You will only be able to perform three attempts in order to gain a successful authorisation. Any other characters or lengths will produce this error. I've asked the admin of this particular SagePay test account to check if any card ranges have been automatically banned, or something to that affect. This will be required if you have AVS turned on within your Sage Pay account. The document/file requested by the client was not found. You will receive this error message if we are not provided with the CardNumber field when you have POSTed your transaction registration. Form transactions are disabled for this vendor in the test environment. The VendorTxCode should contain your unique reference identifier for your transaction. If you send an AccountType parameter with your POST, you must have an equivalent merchant account set up to handle that type of transaction. The Delivery City contains invalid characters. Please check your code to ensure that you are providing a unique identifier that does not contain more than the maximum number of characters and that there are no unacceptable characters being provided. You will receive this system message when the card number details have been entered incorrectly. element either not found, or present more than once. The Related transaction is not a DEFFERED payment. The storetoken value is invalid, If a value is supplied, should contain either 0 or 1. The Currency is not supported on this account. To learn more, see our tips on writing great answers. Success! This system message is usually generated when your are attempting to action on an original transaction (such as a refund, void, repeat, release etc) and the authorisation details of the original transaction (RelatedTxAuth) has not been provided. Exiting. The VPSTxId value uniquely identifies a transaction to the Sage Pay system and if this value has not been submitted in full or this has been sent incorrectly formatted, you will be provided with this error message when the Sage Pay system attempts to validate it. If a card ExpiryDate value of 1509 was passed this would generate this error code. If you are wishing to add another card type to your account, please check with your acquiring bank first before notifying Sage Pay to ensure that your merchant number has been set up to accept this new card type. The Authorisation process timed-out. If you are providing a value which has more that 20 characters then you will receive this system message. This can be done within the My Sage Pay admin area under the Account administration section. Are you sure you want to create this branch? When attempting to post a transaction registration using the Form integration method you will need to have had an encryption password generated by Sage Pay. You will need to check the content of the VendorEMail field to ensure that the e-mail address is valid. Only C class subnet masks are allowed for blocking. If you have received this system message, you are passing across shopping basket information to Sage Pay, however the format of the information is invalid and unable to be read by the Sage Pay servers. The fractional part of the Amount is invalid for the specified currency. This URL must be http:// or https:// and be less than 255 characters long. If no security code (CV2/CVV) has been provided, you will receive this system message. The Card Range not supported by the system. The Card registration has been successful in exchange for a token. You must provide at least one ##### element within ##### node. You will need to check your code to ensure that you are not passing more than the maximum value of 7,500 characters and that there are no additional spaces being passed as these will be determined as additional characters. If you are being presented with this error message it indicates that you are generating a VendorTxCode that matches that of a previously successful transaction against your account. When sending your transaction registration POST to Sage Pay using the Direct solution you will always need to send a card number as you will be hosting your own payment page. Check the card number and resubmit. The email address provided was not recognised by PayPal. If you are providing a value which has more that 200 characters then you will receive this system message. The Delivery Phone contains invalid characters. You can only RELEASE or ABORT a DEFERRED transaction. Please contact support to re-enable this functionality. You may need to zero pad your subnet mask so that each number block contains three digits. The BillingAddress field which you have provided is longer than what is allowed. Currency fields should contain 3-letter ISO 4217 codes e.g. today at 15:00 I tried to log in and I got the "white box error" "Your 3D accelerator card is not supported by World of Warcraft. This system message would only be generated if you have integrated using the Direct method where you are colleting the customers card details to send across to Sage Pay. You will need to check that you are sending the correct SecurityKey of the original transaction in this field. The VendorEMail field, if supplied when posting your transaction registration, must contain a valid e-mail address which is less than 255 characters in length. This system message is only generated if you are attempting a Manual transaction where you are sending the Auth code to us within My Sage Pay. The BillingPostCode field, if provided, can only contain a maximum of up to 10 characters. If you are using your Simulator encryption password you will receive this error message when posting to the test or live servers. Either provide the user with access to the chosen or select another which the user has access to. You will receive this system message if you have not provided us with a CardType field within your Direct transaction registration POST. You will need to ensure that you have provided a debit or credit card number within the card number box provided on the payment screens. You will need to enter the name of the credit or debit card holder in the Card Holder box provided on the payment page. This field can contain up to 10 characters. You do not have any Custom templates uploaded onto your Sage Pay account and have selected to use the Custom templates option within your live My Sage Pay account. This URL must be http:// or https:// and be less than 255 characters long. 2. Overlaps with an existing rule. A quick and smart technique to solve this issue would be to try restarting the phone in recovery mode. The specified and combination is not valid, or the user may be locked out. TransactionType of the related transaction is not supported for this operation. e card issue number length must be one or two digits long and entered exactly as it is displayed on the customer's card. If you preorder a special airline meal (e.g. Exceeded the allowed amount of commands to execute. 4. The Description field can contain up to 100 characters. Similar results when you try and use an active card on the test.sagepay. If the address is longer than 200 characters, you will receive this system message. If you receive this message, a code related error has occurred on the Sage Pay systems. The CV2 value you supplied in the CV2 field is incorrect, it must be a three or four digit number (American Express only), exactly as printed on the card. This will cause the payment pages not to appear and generate this error. Information received from an Invalid IP address. The Apply3DSecure flag is invalid. Unfortunately, you are unable to reverse an aborted transaction and if you need to release the transaction, you will need to put through the transaction again. If however the card being used for the transaction is not new the number is simply not supported on our system and another card will need to be used to complete the transaction. Explanation: The card number you have entered is not supported as a card type on the Opayo system. Any other values that are passed will result in this error message. The ephemeral port range depends on the server operating system that the client operating system is connected to. You will need to ensure that you are entering the correct card number as situated on the front of the customer's card. You will receive this system message if you are passing an amount that is outside of the supported range. The CustomerName field can contain a maximum of 100 characters and you will need to check your code to ensure that you are not sending more than this. The user must have access to the specified . The Customer Name contains invalid characters. You have selected to use Custom templates in your My Sage Pay admin area, but you do not have any custom templates uploaded. If you have AVS checking turned on within your Sage Pay account, or have provided a BillingPostCode, you must also provide a BillingAddress field. The amount field you are passing through is invalid. The command cannot be run for the vspvendorname provided. Some debit cards require a PIN to be entered. Why is there a voltage on my HDMI and coaxial cables? Cannot complete request. It would only be generated if you have integrated using the Direct method as this field indicates the type of card (Visa, Mastercard etc.) The DEFERRED transaction you are attempting to RELEASE has already been ABORTed. Invalid Amount field format. To review, open the file in an editor that reveals hidden Unicode characters. Until I get a response, is there anything else that I could be looking out for? So far the gatway has been working as expected with failed payments, showing a failed payment message on the checkout page as either the card was declined or the card range was not accepted. A transaction is unable to be registered without this information. This field can contain up to 200 characters. The Vendor field should contain the Vendor Name which you specified on your application form when you signed up to Sage Pay. The payment requires authentication, Token system does not support this. Try a different card" solved. Check the content of the field you passed to ensure the e-mail address is valid. You can do this by highlighting each device and pressing the Delete key. Everything worked as expected and a new resource has been created. Your transaction registration POST must contain an Amount field specifying the total value of the transaction that needs to be authorised. Also check to see if you have submitted the full VPSTxId, including the hyphens and curly brackets. If you are wishing to use custom templates, you will need to download the relevant files, amend and send over to use to be uploaded. This will be due to the transaction timing out and will result in transactions not being authorised and being registered as failed payments. Your Cancel was Successful, the authenticated payment will now appear in your failed transaction list. The Authorisation was Declined by the bank. The Related transaction is not an AUTHENTICATE. If you did not provide a vendor name, then it would have been supplied by Sage Pay. Simulator cannot find your vendor name in its database. It is likely that you are submitting several email addresses which is therefore generating this system message. You will need to check your code to ensure that you have not entered more than 200 characters within this field on the payment pages. This error message relates to the Vendor account not having been set up successfully on the Sage Pay servers. The Authorisation has been rejected by the Vendor due to insufficient authentication. Incorrect Fixed value entered. Cannot refund mobile transactions for this acquirer. The TxType requested is not supported on this account. An ERROR has occurred on the Sage Pay System. You will need to ensure that you redirect your customer to the ACSURL which was provided to you, and also submit the MD and PaReq to ensure you are able to obtain 3D authentication. You will need to check your code to ensure that you are not sending more than the maximum value of 100 characters. You will need to ensure that the card number that has been entered on the payment pages is a valid card type. The card ExpiryDate value should always be presented in a MMYY format (a two-digit month followed by a two-digit year) and this should never include any separators such as a forward slash (/) or a hyphen (-). Provided token id does not exist in the system. You will also need to check your code to ensure that your test and live Form encryption passwords are case-sensitive and in the exact same format with no spaces before or after them. The request was unsuccessful to the server being down or overloaded. You are not passing the currency field through with your transaction. The CustomerEMail field, if supplied, must contain a valid e-mail address which is less than 255 characters long.
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