Fibre business broadband only 25.95/month. BT Headquarters For corporate enquiries only - call or write to us at our registered office: 020 7356 5000 BT Group plc 1 Braham Street London E1 8EE Registered in England and Wales No. How to Buy an Online Listing . Cookies used for marketing and advertising purposes. We offer reliable connectivity, but sometimes faults do occur. Looking for help placing an order? I understand that any big company has large numbers of employees. To contact us by live chat, email or phone, visit: Residential customers You're currently on the BT Business website so if you need phone numbers or chat for your home account, please contact BT on our home website. Set up and alter your Direct Debits. The Phone Book ; The Phone Book Find a Business. Phone line not working properly? To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. Has hybrid work affected my offices bandwidth needs. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Work faster, smarter, safer, and stay connected with your world. Our SME solutions are for you. Our activities added 24bn to the UK economy. You can escalate your complaint to the Ombudsman provided you have met at least one of the following criteria: You escalate your BT complaint to the Ombudsman in the following ways: If youre a BT Business customer, there are different BT phone numbers for business customers. The Future is Now: Combat sophisticated cyber-threats with smart technology and continuous staff training. If it's simply a complaint that you wish to make, then these are the numbers you need: 0800-111-4567 from a landline. Well work with you to develop a tailored package that meets your needs, from super-fast 5G to hardware and devices to keep your whole team connected, no matter where theyre working from. However, weve compiled a list of the most common BT phone numbers so you can quickly find the right one for your query. Get a BT ultrafast fibre broadband deal today and bundle your TV. With an ultra-low latency network, theres no delay when it comes to voice traffic, and we use Quality of Service prioritisation to offer business-grade calls with no delays or dropouts. Whether your sites are in the same town or further away, keep your teams close with intelligent networking solutions. Search The Phone Book from BT to find contact details of businesses across the UK. If you want to track a home order, click the button below. A business leased line, on the other hand, is a dedicated line just for you. Report a fault online to put things right. We only collect anonymous data. If youve got a smartphone, youve likely got WhatsApp installed which means you can contact BT Business directly using its WhatsApp support number. The quickest and easiest way to contact us. If your requirement is for IT hardware, software and solutions and you don't have a usual IT Specialist, or you don't know their contact details, then please email sales@businessdirect.bt.com. All connections are subject to survey. If anything happens to your internet leased line, we offer 24/7 support to get your business back on track. Enjoy matching upload and download speeds of up to 100Mbps for a fixed monthly fee, with a 100% availability target so you'll always have that speed you need, when you need it. When people connect, there's no limit to the good they can do. A BTnet Leased Line not quite right for you? BT live chat is a great way to quickly chat with a BT Business representative who can help you with your enquiry. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Offer ends 5 March 2023. Wed also recommend using this time to restart any devices that were having trouble connecting to BT Broadband. Starts with two letters followed by six or seven alphanumeric. Safety starts with understanding how developers collect and share your data. If youre still having an issue with your connection, you should get in touch with BT Customer Service to have them run some remote tests to get you back online. Mobile costs may vary. Contact BT . Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. If you need to write to us, please check the back of your bill for the right address to use. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Monday - Saturday08:00 - 18:00Free from UK landlines. If an investigation is required, BT will give you an indication of how long it will take and when you can expect an update. Not only that, you can also contact BT business in the following ways: To get in touch with BT Business by phone, there are several numbers and IVR options to choose from depending on the nature of your call and also what kind of business you are. Or ring us on : 0800 672 331 Register a complaint Contact Our insights and events hub is your go-to destination for help and advice on the future of your business. Running cloud-based applications. 0 to 5 employees,250+ employees,6 to 249 employees. This means no annoying lag or delays. The quickest and easiest way to contact us By phone 0800 800 156 Monday - Saturday 08:00 - 18:00 Free from UK landlines. Everything you need to know about our business leased line, guaranteed network speeds and a connection that never drops. The BT Business app is the easiest and smartest way to manage your BT Business account on the go. BT Business App Save time, manage your account, and check your services at your fingertips Get TalkTalk today for fast and cheap fibre broadband. Weve broken down each way you can contact BT so you can choose the best option for you. Designed for 250-4,000 employees, our scalable broadband and mobile packages grow with your business so youre always connected. BTnet Express From 50Mbps Ideal for smaller businesses Best if you're on your mobile. The available options are: To contact BT Broadband by phone, you will need to call the number in the table below and follow the IVR instructions to get put through to the right department. Whether you run a small or larger business, we have a BTnet solution for you. That means if the business next door is going through a busy spell, you might end up experiencing delays on your network. Log in to My EE BT Business app Instant account access View bills, set up and manage devices, check service status, speed and much more. At this point, your complaint will be escalated to the Telecommunications Ombudsman for an independent review of your BT complaint. BTnet is optimised for voice traffic, including Cloud Voice and SIP services from BT. More about managing faults How you do popular tasks Request a copy bill Request a copy bill Best way to get a copy of your bill is to download one with My Account, or on the BT Business app. Click on the button below to track the parent order. A pop-up will open and youll be connected to the BT Virtual Assistant who will take some basic information before transferring you to a BT live chat advisor who will be able to help you. Every single time. If your problem is more complex and requires an engineer visit, BT Broadband will contact you in less than 15-minutes to book a slot thats suitable for you. We're prioritising our most vulnerable customers so, if your call isn't very urgent, please use our online support or call us back at a later date. Contact | Business Broadband & Internet help | BT Business Business help Broadband & internet Contact Broadband & internet Popular Commonly asked questions Setting up Get up and running Using Making the most of . again. WhatsApp us, The quickest and easiest way to contact us. BT One Braham Braham Street, London England E1 8EE Get in touch via our contact form or ring us on: + 44 20 7356 5000 (general enquiries only) Show location on Google maps Billing enquiries Visit our Billing FAQ page. If you're having trouble with your Broadband, the first thing you need to do is to run a few checks on your BT Broadband router. It is chaired by the chief executive. Try contacting support if you still can't track your order. Website. Keep your business, data and people safe with BTnets optional security add-ons including a firewall, file back-up and storage, and threat detection and prevention to ward off potential cyber-threats before they become a problem. The BT Broadband forum is filled with useful information and questions asked by other customers. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. Simply follow the instructions and you might not need to call BT Broadband. Data privacy and security practices may vary based on your use, region, and age. Got up to 250 employees? BT Openreach will only ever deal with your provider, however, you can read our BT Openreach Guide to find out how to contact them as well as other useful information about BT Openreach. Price quoted only available on a 5-year term contract and applies to new circuits only. Weve updated our BT Business privacy policy. If you have an issue you can find out if is just you, or impacting others in your area. This is a great resource if youre trying to solve your problem as it's very likely someone else had the same problem and got a reply with the solution. With different channels to choose from depending on your service, be it an issue with billing or broadband, a complaint, getting help with your BT Business account, or anything else; it might be difficult to know how to contact BT. We needed to save money for the good of the Gosport and Fareham Academy Trust. That means there are no busy periods or dips in data service to worry about. From high-definition Teams and Zoom meetings with colleagues to crucial customer support, never miss an important call or conversation again. Use the contact options below once you have placed your order. You can contact BT Broadband customer service via several channels, and it all comes down to the product you have with BT - Regular Broadband or BT Full Fibre. Weve laid out a new set of commitments in our first business charter, showing our customers BT is serious about helping UK businesses and the public sector in the world of ever-changing technology. Our great-value business broadband offers fast speeds and a reliable connection. Mobile costs may vary. Enjoy a reliable, fast and consistent connection on your cloud applications including Microsoft, Apple, Google and Amazon when you use a BTnet Leased Line. BT Phone Number for Customer Service & Broadband, Where To Get the Best Moving Boxes in 2022, Power off your BT Broadband router and disconnect it from the power, Plug your router back in to the power outlet, Wait at least two minutes to allow the router to fully boot-up and connect, Youll get a follow up call within 30 minutes, On the next screen, choose the product you need help with, Online via BT Live Chat or the complaints form, Eight weeks has passed since you first made your BT complaint, BT have issued you with a deadlock letter, Post: Ombudsman Services: Communications, P.O. Downloading the BT Business app is the easiest and smartest way to manage your BT Business account on the go. When you place an order you can keep track of how it's progressing when you can expect it to arrive or be installed. Our SME solutions are for you. BTnet is an internet connection dedicated to your business, so you don't need to fight for bandwidth with anyone else. Maybe there's a problem with your order. business Your order number will look like one of these. That means you dont need to share it with anyone else, so theres no risk of lags when youre on that all-important video call. Otherwise, please make sure you've got a business reference and try again. BT Business Care @btbusinesscare We're here to help with any questions about your BT Business products or services, 8am to 8pm Monday to Friday. Our BTnet platform is custom-built to provide your VoIP technology with super-low latency. WhatsApp us, The quickest and easiest way to contact us. Discover wholesale, strategic digital transformation, designed for your business and its wider goals. Choose from BTnet Express, perfect for smaller businesses, starting from 195 a month, or BTnet with matching upload and download speeds of up to 10Gbps. BT broadband complaints. Your fault reference number will look like one of these: Starts with VOL followed by three numbers, a dash and eleven numbers, Starts with one number followed by a dash and nine numbers. The solutions we sell are integral to modern life. If you have a fault, you can find out whether it also impacts others by checking the service status in your area. Dont miss our hassle-free ways to help yourself. Terms and Conditions apply. But its not mandatory, anyone can quickly begin a BT live chat conversation by following these steps: We should point out that not all products and services from BT have the option for live chat. Message. It's a little bit too early to track your order yet. How to Contact BT Openreach? So you get the same service, and it could save you time too. More information and review your options. Representative Office. Small and medium businesses Got up to 250 employees? We're one of the world's leading communications services companies. BT Cloud Voice combines the features of a traditional phone with the flexibility of the cloud. Available 24/7. Get BT email help to manage your BT email account, learn about security, setting up, logging in and how to reset a password. No matter what you need the BT phone number for, its important to know that BT has dozens of phone numbers. This price does not include in-life modifications, upgrades, or moves on existing services. Business growth needs a rock-solid infrastructure. Download it now to be totally on top of things: View, pay, and download your bills. Starts with VOL followed by three and eleven numbers, Oops. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. The developer provided this information and may update it over time. Theyre available Monday to Sunday 7am - 10.30pm and you just need to go to the BT Broadband Help page on the Broadband Provider's website to begin. Mobile costs may vary. Sharing files. It's not just quicker to view bills and track orders, you can even test the speed of your broadband. Search The Phone Book from BT to find contact details of businesses across the UK. BT | Business | MyOffice You are here: MyOffice Rate this page Click links below to log in My email Read your new messages Go to inbox > My bill Forgot to pay your bill? Dedicated leased line, just for your business, Guaranteed upload and download speeds of 50Mbps (100Mbps option also available), 100% target availability SLA so youre always connected, Guaranteed 5-hour fix time if something goes wrong, a month | 60 months | no connection fee | T&Cs apply, Maximum upload and download speeds of 1Gbps, Flexibility to change your speeds in line with business requirements, Additional resilience options to keep you connected. Phone lines Featureline & Embark Cloud Voice Express ISDN30/30e 08 & 09 Prices ex VAT. Tracking your BT Business order online MiCloud UC and CC order enquiries: 0800 345 7984 Monday-Friday 09:00-17:00 MiCloud and MiCloud Advance order enquiries: 0800 181 556 Monday-Friday 09:00-17:00 All other order enquiries: 0800 800 152 Monday-Friday 08:00-18:00 i Track your order online - no need to call Popular FAQs Mobile costs may vary. Help with BT Business services including broadband, phone lines, systems, mobile, hosting, email, and billing. Get answers to all your questions here. Report a fault online to put things right. Suitable for smaller businesses who need more than what broadband can offer. Read more about our network latency here. If you're on your computer, you can download WhatsApp for Desktop. Well need your site address and postcode, and an overview of what youll be using your connection for. By phone 0800 800154. You'll find it on your bill. Search The Phone Book from BT to find contact details of businesses across the UK. New BTnet EAD customers only. You should never need to contact BT Openreach unless youre reporting an issue with street furniture such as telegraph poles, fibre cabinets, etc. Mobile costs may vary. Cyber-attacks are on the rise, and you cant afford to be complacent when it comes to internet security. Download our Service Level Agreement to find out more. Create an account Are you an EE Mobile customer? Visit our online customer service help and support areas We are processing your online Fix Problems and faults Contact Chat, phone, or email Contact us about. Connect your people and places with smart solutions tailored to your business. If you have a dedicated IT Specialist, please contact them using their direct phone number, or by email. Whatever industry youre in, weve got tailored solutions to help your people work smarter. If an engineer needs to fix the fault, you can choose the best time for them to visit. Discover solutions that are built for your business, whatever you do. Broadband not working properly? That looks like a residential order number rather than a Hosting video calls. All day, every day. BTnet is an internet connection dedicated to your business, so you dont need to fight for bandwidth with anyone else. Downloading the BT Business app is the easiest and smartest way to manage your BT Business account on the go. BT Group is one of the UK's largest businesses, directly employing more than 80,000 people across various brands, including EE and BT Business. Unfortunately, BT's phone system is not well designed. Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 Share this release BT Group to combine Enterprise and Global units to create BT Business Subscribe to news Thats why we offer market-leading 100% target service level availability, aiming to keep your leased line connection up and running at all times, with no outages. For full Terms and Conditions and Service Level Agreements (SLAs), visit the BTnet Leased Line heading at business.bt.com/terms under the Broadband and Internet dropdown. In the latest release we've fixed some bugs to improve your experience using the BT Business app. Free from UK landlines. The Phone/Broadband/Fault Reference Number you have entered is invalid, please try Save your business 216 by locking in our Fibre 76 (broadband only) offer at 25.95/month (was 34.95) until April 2024. Mobile costs may vary. Tavis House London WC1H 9NA | 020 7820 6770 . Complete account control at your fingertips. Don't worry, if you don't have the details of these accounts you can still track You'll get a PDF file to keep and print out. Popular shortcuts Order number Track a fault Report a fault When you have a broadband connection, you share your bandwidth with others. How does BTnet work with cloud applications? For example you could say "bill enquiry" to be put through to the BT Business billing department, or if you have a technical issue you could say "report a fault". This will involve a complete review of your complaint to make sure nothing has been missed. Make sure you're always connected with mobile, broadband, phone systems and more. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. BT.com Business My Account Log in Username / Email Password Forgotten login details Not registered? It's not just quicker to view bills and track orders, you can even test the speed of your broadband. Search The Phone Book from BT to find contact details of businesses across the UK. Monday-Friday08:30 - 17:00Free from UK landlines. Discover SME solutions Available 24/7Free from UK landlines. Make sure youre always connected with mobile, broadband, phone systems and more. Help and support; Contact BT; Back. Search The Phone Book from BT to find contact details of businesses across the UK. Weve even listed the BT opening hours so you dont make a phone call for nothing. Compare leased line pricing and find the best fit for your business. When you place an order, you can keep track of the progress and when you can expect it to arrive or be installed. Sorry, something went wrong. You can find our standard Terms and Conditions at www.bt.com/terms. That's why we've been named as a leading service provider by Gartner. It was ten times as fast for half the price. Necessary to provide basic functions of the website such as page navigation. Achieve a smarter digital future with our technology and business solutions for public sector providers. Box 730, Warrington, WA4 6WU, In the drop-down menu, choose Contact BT Business, Then choose the product you want to talk about. By email Send message We aim to respond to your email within 48 hours - excluding weekends. Choose your leased line plan Compare leased line pricing and find the best fit for your business. By reporting a fault online, you use the same tests that our advisors would talk you through if you called us. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. 0330-123-4567 from a mobile Its really that simple to contact BT Broadband by SMS. To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. View bills, set up and manage devices, check service status, speed and much more. If youd rather just get out your smartphone and send a message, BT Broadband have this as a contact option. Be confident about transforming your business. Compared with what we could pay and what we could get elsewhere, BTnet Leased Line was a no-brainer. Want to write to us? Here's how we'll help put things right. Change your UK billing address. Download it now and use your device to be totally on top of things: View, pay, and download your bills. Maybe there's a problem with your order. Sounds good doesnt it? You can request your BT complaint to be escalated at any time, but it is often better to allow a little time for BT to look into your complaint before you escalate it. By phone +441635 691702 If calling from abroad Available 24/7 for lost or stolen mobiles Cost of the call will depend on which country you are calling from. The BT phone number and IVR options are available in the table below. Discover solutions that are built for your business, whatever you do. You can use the BT Business WhatsApp to help with the following kinds of queries: The services and products mentioned on this website may only represent a small selection of the options available to you. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. This can be done in the following ways: When you initially make your BT complaint, the provider will do its best to find a solution right away. That means you get fast, reliable speeds. Search The Phone Book from BT to find contact details of businesses across the UK. Get in touch with our BTnet team to get your quote and get started with your dedicated private line. We use Direct Private Peering, so traffic doesnt pass over the public internet, and our low latency network minimises lag for unrivalled performance. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. You can also find the BT opening hours so you dont call when the lines are closed. Suitable for larger businesses in a range of different circuit options, BTnet Ethernet access offers a fast connection for data-hungry businesses. Contact BT Business. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Starts with 5 or 6 numbers, followed by 6 numbers. a fault or order with your fault or order references. Weve teamed up with Google to offer free training and one-to-one mentoring, to help you connect with customers and take your business to the next level. The first step to make a BT complaint is to contact the provider right away with details of why youre unhappy with the service youve received. And if you cant find an answer, go ahead and ask your own question to the BT Broadband Community. If you need help quickly, use the other contact options. Optimised for hybrid working, BTnet Leased Line ensures you have business-grade calls, every time. Sometimes we can identify and fix a fault at the same time. Super-fast speeds of up to 10Gbps for both uploads and downloads - even during peak hours. This is a generic error message to tell your something is wrong, Starts with BOS followed by eight numbers, Starts with BT followed by six to nine characters, Starts with GBT followed by five to seven characters, Three letters, three numbers and then two letters, Starts with PX followed by letters and numbers. Every single time. You need your order reference number. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. Dont miss our hassle-free ways to help yourself. track your order. BT business solutions Work faster, smarter, safer, and stay connected with your world. Choose from a circuit of 100Mbps, 1Gbps or 10Gbps, and speeds from 10Mbps to 10Gbps. Choosing a BT phone number or contact method is important to get a better customer service experience. T&Cs apply. You can do lots of things without picking up the phone. This will connect you with a BT Broadband Specialist so you can have a text conversation with them. From backing up data to sending hefty files, the UKs no.1 dedicated leased line can handle it all. Get in touch Call us Live chat Arrange a call back Your details First name * Last name * Company name * The Executive Committee assists the chief executive to: develop group strategy and budget for approval by the Board Raise a general billing enquiry. Glasgow, Scotlandbtbusiness.custhelp.com/app/homeJoined February 2009 5,644Following 13.5KFollowers Tweets Tweets & replies Media Likes BT Business Care's Tweets BT Business Care @btbusinesscare 4h IT Support For Business | 24/7 IT Support | BT Business Products & solutions Business support Business IT support services IT support for business Get 24/7 IT support for computers, servers and mobile devices from our team of UK-based experts. If you have a complaint about BT, there are several ways in which you can make a BT complaint. Fix Problems and faults Contact Chat, phone, or email Contact us about. later the dashboard view will be restored. Rest assured that your call is really important . Bring your people together with tools for easier communication and collaboration, and power their productivity with our customer contact solutions. Heres how well help put things right. Price subject to survey and location. If your BT complaint is still unresolved or you feel that it wasnt dealt with appropriately at the first step, you can ask for your BT complaint to be escalated. There are no limits to what people can do when they connect. Contact sales. Location. Faults and Orders dashboard. To use BT live chat, it's recommended that you sign-in to your BT login so that your information is easier to access by the BT live chat representative. If the system doesn't recognise what you've said, you will be able to choose from the options menu. Contact | Phone line & services | BT Business Business help Phone line & services Contact Phone line & services Popular Commonly asked questions Setting up Get up and running Using Making the most of . From networking solutions to link your locations, to security systems to protect your business, were here to help you kickstart your digital transformation. However, a well-designed system should route a customer to the right person. We're here to keep your teams connected as the trusted partner of businesses around the globe. If you add all your accounts Its consistent, reliable connectivity for your business. one. order and you'll shortly receive an email with an order number you can use to From top tech articles to new events coming your way, and from cases studies to digital transformation inspiration, find it all in one place. By continuing to browse, you accept the use of cookies. Below are the BT Phone numbers you can use to get through to discuss your BT Cloud or Email accounts, as well as getting help with any suspicious calls, emails, or texts that your might have received.
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