It is possible to do an antigen test. All TUI fly bookings made before or on 31/08/2021 can change unlimited and free of charge up to 2 hours* before departure, to any other destination or other date that is available at the time of change. If you have a TUI All-Risk insurance and if you have booked at trip to an affected area, you are covered for 75% of the cancellation costs. Completing the PLF form on paper is no longer valid, a printout of the electronically completed PLF is valid. This . Hun doel is advertenties weergeven die zijn toegesneden op en relevant zijn voor de individuele gebruiker. To change the names of the passengers on your holiday, you need to contact TUI directly. Our website uses cookies to improve your experience. If you booked a package holiday or a hotel only, visit the following articles: All TUI fly bookings made from 01/09/2021 until 30/09/2021 can change 1 time and free of charge up to 7 days* before departure, to any other destination or later date until 31/12/2021. This tracks your activity using third party cookies. With TUI you can now book your whole holiday or just the bits that suit you - just the flight, your accommodation, your car hire and much more. Whether your flight will take place depends on your destination and the flight schedule. You will receive a QR code after having completed the form. Prior online check-in* is quick and easy and allows you to avoid long queues at the airport. We should point out that all our passengers are responsible for their compliance with the health and admission requirements of the countries they travel to (including transit countries). If you have a cancellation insurance, you will in most cases not be able to cancel on account of the coronavirus. We ask you to check in online prior to your flight if possible. Crystal Ski Holidays is a trading name of TUI UK Limited, a member of TUI Group. We are closely monitoring the decisions taken by the authorities in the various holiday destinations and are strictly following the travel advice given on the website of the Ministry of Foreign Affairs. Now we are stuck as to what to do. You should take into account a processing time of approximately 6 weeks, due to the large number of requests. Customers whose holiday bookings were protected under the Atol scheme will now have that cover extended to vouchers issued between 10 March and 30 September if the cancellation was a result of the . Tui has axed planned trips to a number of Amber and Red list countries amid ongoing concerns about Covid-19. You'll always find the latest information on the FCDO website and on our 24/7 Travel Alerts page . You are required to officially cancel your trip and file a damage claim. . Do you think that thats quite expensive? This obligation is applicable for the outbound flight as well as the return flight. Starting on the issue date, you have one year to book a new trip. Visit TUI directly for more information on fee changes and to view their Guide To Our Amendment Fees and their terms and conditions. Thats because package holidays offer some financial protection. By the end of March TUI was receiving 1.5 million calls a day to its contact centre, compared to the 5 million calls it would expect in a standard year. If you booked prior to 16 February 2022, youll need to check what Virgin Atlantics policies were at the time of booking, via their Earlier Policies on the No Change Fees policy webpage. More information is available at https://www.tuifly.be/en/fly-deluxe-en. After all, the safety of all our customers and employees is our top priority. You do not need to contact us. If we already have your payment details, the amount will be refunded automatically through the same channel and you need not do anything. Tuesday to cancel online for . The TUI customer service representatives will notify you if there are any additional fees. See gov.uk/foreign-travel-advice - for FCDO travel advice about individual destinations. Your cancellation request will be handled by the property based on your selected policy and consumer law, where . Choose this convenient service for both your departure and when you return home. If you need assistance you can contact TUI directly. For bookings made on or after April 6, 2020, consider the risk of the coronavirus (COVID-19) and its associated government measures. Due to the impact of the coronavirus on our flights and the many questions we have received, waiting times at the TUI fly Customer Service Center may be very long. Please note: you should take into account the fact that the suppliers terms and conditions may change at any time. Luckily, SpareFare.net is here to help! REFUND CREDIT. Call them at 0902 150 45 (0.75 euros / min). Textile face masks are allowed as well. Registered in England No: 2830117 ATOL No: 2524. If the new flight price (including any extras that have been booked) exceeds the price of the original booking after changing the flights date and/or destination, you shall pay the price difference. However, you should wait until you receive the voucher by e-mail. Wondering what documents you need for your destination? Changes can be made for any reason, whether you catch Covid-19 or simply dont wish to travel. Crystal Ski Holidays is a trading name of TUI UK Limited, a member of TUI Group. Please take into account that your body temperature may be checked at the airport and that a fever may be a reason not to allow you on the flight. You can find more information onhttps://diplomatie.belgium.be/en/services/travelling_abroad/travel_advice_by_country. Unfortunately, you cannot change the dates of your holiday, as this will be treated as a cancellation of your booking. Onboard our planes. When we looked at flights to Budapest from London Luton in July 2022 for example, the difference between a basic and Wizz Flex return fare was an extra 30 per person. If you have booked your holiday on TUIs website (not through another travel agency) you can go to Manage My Booking in your TUI account to make changes including: cancelling your holiday, changing your holiday, changing the names of the passengers, changing contact details and much more. Our top deals tailored to you, straight to your inbox >Sign up for offers. Do you have a flight you booked with Kiwi.com that you want to cancel? You may be wondering: Can I cancel or change my TUI holiday booking? Click on the link Coronamaatregelen for your destination. You can check a carry-on suitcase or trolley weighing up to 10 kg and with maximum dimensions of 55 x 40 x 20 cm free of charge at the check-in desk or deliver it to the staff at the gate when boarding. 1,34 per minute) They will gladly make the booking for you. ATOL protection does not apply to the other holiday and travel services listed on this website. TUI allow you to transfer your holiday in the name of another person. Due to the measures taken at the different destinations, we have had to change or even cancel some of our flights. Articles of clothing (e.g. You can book this All-Risk insurance up to 57 days prior to your departure. In that case an additional PCR test is not necessary. For Covid related reasons you can also make a fee-free change right up until your day of departure. This voucher cannot be exchanged for cash and can therefore not be the subject of a request for payment in cash. If we already have your payment details, the amount will be refunded automatically through the same channel and you need not do anything. Upload them online during the online check-in and you will immediately receive your boarding pass. The information on this page is updated during office hours, from Monday to Friday. All the flight-inclusive holidays on this website are financially protected by the ATOL scheme. You can consult our corona conditions page to check whether this applies to your destination: https://www.tui.be/nl/corona-maatregelen-bestemmingen. In case the new flight price is lower than the price of the original booking after changing the flights date and/or destination, the price difference shall not be refunded. You should be aware of the fact that access to the airport can be denied if you or one of your travelling companions have symptoms prior to the flight. You can use this residual voucher when you book your next flight. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. For more information, consult the website of the Belgian government (. Have you reserved a seat? However, you have to have a proof of vaccination. 163.04. See gov.uk/travelaware and follow @FCDOtravelGovUK on Twitter and Facebook.com/FCDOtravel - for the latest general FCDO travel advice, including coronavirus travel guidance, security and local laws, and passport and visa information. Also take into account that it is obligatory to wear a face mask at some airports and that you are responsible for bringing your own face mask. We therefore advise you to check your mailbox regularly. Each passenger has the responsibility to ensure that he/she carries the required travel documents and is aware of the formalities for travel in Belgium and abroad. We do everything within our power to keep this information up to date. If you travel to a destination where a COVID-19 (PCR) test is not obligatory, you need to take this test not earlier than 72 hours before your departure. rebook your tickets if disruption or Covid rules derail your trip. If you want to cancel your TUI holiday you must pay a termination fee. You will receive your voucher by e-mail. The European corona certificate will be introduced as from 1 July 2021. And this Intercontinental - where Decman booked - two days prior. Can you no longer use your TUI Holiday and you would like to sell it to recover your money? not via our website tuifly.be), you can contact them to request reimbursement of the price of your flight. All TUI fly bookings made as of 01/10/2021 are subject to change in accordance with the regular conditions of carriage, no deviating conditions apply. Our partners will do everything within their power to help you! TUI Lakes & Mountains holidays to Switzerland, due to depart on or before 30 June 2021. If you are unable to present the code, you will be denied access to the plane. When your flight is cancelled or changed, you should change or cancel these extras by contacting the relevant supplier to amend or cancel your reservation. If you do not have a cancellation insurance or if your insurance does not provide sufficient coverage, you can contact our Customer Services Center. 28 August 2020. Once your booking has been cancelled, you can expect to receive a cancellation invoice within 14 days. https://www.tuifly.be/en/flightinfo-corona-measures, Information about changing my booking/cancellation of my flight, Information about the TUI fly Corona voucher, Information about the TUI fly MARK voucher, ttps://www.tui.be/nl/corona-maatregelen-bestemmingen, https://www.tui.be/nl/corona-maatregelen-bestemmingen, https://www.tuifly.be/en/legal/reiseformalitaten, https://diplomatie.belgium.be/en/services/travelling_abroad/travel_advice_by_country, https://www.tuifly.be/en/travelling-corona-measures, https://www.tuifly.be/en/destinations-corona-measures, Information about the premium-rate number. It goes without saying that our flights are subject to possible changes resulting from government measures in your home country and abroad. Most will, for example, pay a cancellation claim if you test positive with the virus and consequently can't travel - but only a minority would pay out if a government . Zonder deze cookies kan de website niet naar behoren werken. Registered Office: Wigmore House, Wigmore Lane, Luton, LU2 9TN. You will receive a refund within 2 weeks. That's why we strongly advise against taking a test at the destination. This also applies if, in the seven days before your departure, the government in your destination requires children aged 11 and under to be fully vaccinated and they arent currently invited to receive the vaccine in the UK. The travel company Tui has narrowed its annual losses but is reviewing whether to make cuts to the remainder of its winter programme in light of rising coronavirus cases and the spread of the . Here, you'll find info on what you need to do to comply with the entry requirements for the country you're travelling to. ATOL protection does not apply to the other holiday and travel services listed on this website. Wearing a face mask on TUI fly flights to and from Belgium is no longer mandatory, but we still strongly recommend it. We ask you to fill in and have with you a medical certificate, this is obligatory. See our frequently asked questions relating to COVID-19, covering both before you travel and while you're away, so you can book with confidence. If you have not arranged travel insurance with TUI, please contact your insurance provider. The TUI Care Foundation has also worked tirelessly since 2020 to support over 560 travel and tourism entrepreneurs during the pandemic with a COVID Relief Fund. Given the quick evolution of the international reaction to the outbreak of COVID-19, TUI fly cannot guarantee the accuracy of the information below and does not accept any liability for any errors or omissions. Check the safety and health and safety requirements of the airport of departure and arrival and always follow the instructions. The insurance company will make a 75% refund of the cancellation costs. Fortunately, some airlines do have flexible policies in place so you can rebook your flight if necessary without paying an admin fee. Our Agreement for Marella Cruise and TUI River Cruise holidays booked from 17/03/20 to 31/05/20 We are TUI UK Limited, Company Number 02830117, our Registered Office is Wigmore House, Luton, LU2 9TN and Our Agreement sets out what we can expect from each other when you buy a holiday from us. Regardless of vaccination status, you'll no longer require a test, won't need to show proof of vaccination, or complete a Passenger Locator Form. When you pay you will be supplied with an ATOL Certificate. How to change or cancel a flight with EasyJet, Ryanair and more: Airline policies and Covid rules compared EasyJet currently offer the most flexible cancellation policy out of the five major UK . We ask you to read this information carefully, so you are prepared for your trip, and advise you to read it again 1 day before your departure, as the information may have been updated in the meantime. Always check the relevant rules and regulations applicable in Belgium and abroad, imposed by the competent authorities. You will clearly see what documents are required for your destination! Children traveling alone must fill in their own form. TUI has updated their travel warning for passengers as the new Omicron variant leads to border closures and cancelled flights. Obviously, there are a number of things you should take into account and you will have to make some adjustments. You can request this certificate via. If your flight is operated by an airline other than TUI fly or by one of our partners, you should check their website prior to your departure. Tui has announced a "Covid-19 cover . The departure date can also be after 01/04/2021. In that case we ask you to contact our TUI fly Customer Service Center: For Belgium: +32 (0) 2 717 86 61. New rules are also enforcing Covid tests on holidaymakers once again, The termination fee depends on how many days before the booking you inform TUI of your cancelation. How much will it cost to change or transfer my TUI holiday? While a number of holidays have resumed following the lifting of lockdown restrictions . In this case, the normal cancellation conditions of TUI fly apply as well and you will not receive a voucher. If we need more details, we will contact you. Did you book an excursion, a football match, a museum ticket or another experience via GO TUI, but your trip has been cancelled? If the price of the new flight is higher, we will adjust it to the original price. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Britain's biggest holiday company is seeking to reassure prospective customers by offering cover for passengers against coronavirus -related problems. Note: our offer and flight schedule may be subject to change. See gov.uk/travelaware and follow @FCDOtravelGovUK on Twitter and Facebook.com/FCDOtravel - for the latest general FCDO travel advice, including coronavirus travel guidance, security and local laws, and passport and visa information. We explain the complaints procedure in our guide to complaining about your package holiday company. If the conditions and circumstances do not allow for a normal holiday and we are unable to offer our customer adequate support, we may cancel a trip in spite of the positive travel advice. The e-mail will contain all necessary information. If for medical reasons you cannot wear a mouth mask on the plane, we ask you to take. The Foreign, Commonwealth & Development Office (FCDO) and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad. The traveller should inform TUI Airlines Belgium NV in writing of the cancellation before the date of the flight, with indication of the reference number of the booking (s). We also ask you to place your handbag, backpack or laptop bag weighing up to 10 kg and with maximum dimensions of 30 x 30 x 15 cm underneath the seat in front of you. In other words, it wont cover you if the FCDO advises against travel without a travel ban in place, or if youre required to self-isolate at home and/or test. Contact your travel agent or call +32 (0) 2 717 86 61 to take out this insurance. This way we will be able to travel together safely and without worries. This policy does not apply to holidays departing from 1 May 2022. We do not offer trips to all destinations yet, because of the strict entry conditions that are still applicable in several countries (e.g. If you have booked one of the following holidays, you have to contact TUI directly (over the phone or through their website). You will receive a refund for the products or services you booked and paid directly with TUI fly, e.g. Here, you'll find info on what you need to do to comply with the entry requirements for the country you're travelling to. 16 September 2020: TUI UK has committed to the CMA that customers awaiting their refunds for holidays that were cancelled due to coronavirus (COVID-19) will receive them by the end of the month . This way you will always have the most recently updated information. If you have a TUI All-Risk insurance and if you have booked at trip to an affected area, you are covered for 75% of the cancellation costs. The measures taken by the suppliers can change at any time. Did you book a parking space with Quick Parking, but your trip has been cancelled? You will automatically receive the new voucher for the remaining amount by e-mail. Jet2 has flexibility baked into its general terms and conditions. If your file is cancelled free of charge, the premium will also be cancelled free of charge. This also applies to people under the age of 18. You can consult the conditions on our corona conditions page: https://www.tui.be/nl/corona-maatregelen-bestemmingen. TUI, easyJet, Ryanair and Jet2 have different refund policies . By clicking a link you are consenting to this. You can find an overview of all measures taken and changes applicable on board our TUI fly flights on the special web page https://www.tuifly.be/en/flightinfo-corona-measures. Contact our TUI fly Customer Service Center: If you wish to cancel your flight, the normal cancellation conditions apply. 1,34 per minute), They will gladly make the booking for you. Our website contains information for each country as to the available destinations (more information is available at. Here, we answer all your frequently asked questions about COVID-19. However, not all policies will help if youre unable to travel for reasons relating to Covid-19. 1,34 per minute). Explore our updated policies on vaccination and testing, our partnership with world-leading health inspectors Bureau Veritas, and our new well-being protocols, carefully designed to protect everyone on board . And all of our holidays are designed to help you Discover Your Smile. baggage or seat reservations. You may have won a TUI fly MARK voucher in a competition, for example. See gov.uk/foreign-travel-advice - for FCDO travel advice about individual destinations. TUI fly has made the necessary arrangements to ensure that you can travel safely and without worries. This way we will be able to travel together safely and without worries.We do everything within our power to keep this information up to date,but we count on you to also seek information before your departure. "The conditions that are in place at the time you make the booking . You can also complain about a flight-only booking . If you booked a flight via an online travel agent or a facilitator (i.e. We do everything within our power to continuously update this overview,but we count on you to also seek information before your departure. If the price of the new flight is higher than the original amount, you will have to pay the difference. We therefore advise you to consult their terms and conditions and the measures they have taken. If you change your booking, the premium will be deducted from the new travel price. Your travel agency can give you more information about this voucher. Some destinations already accept a certificated obtained from MijnGezondheid.be, Mijn burgerprofiel or via the mobile app CovidSafeBe as proof of vaccination. I have booked a trip with another airline then TUI fly but I cant wear a face mask on the plane for medical reasons, what should I do? Many popular travel firms, including Jet2, Tui, easyjet and Tui last month reported a loss of 2bn (1.8bn) in the first nine months of its financial year after revenues crashed by 98% between April and June, the period of the most intense lockdown . if you have to cancel your holiday because you or someone in your party contracts covid in the run-up to the trip, things can be . Travellers (from 12 years old) who do not hold an EU Digital Covid certificate must complete the FCS (Spanish Health Form) within 48 hours before departure. Here we will break down the fee structure and take you through the process of changing or cancelling your TUI booking. Here's what to do if you need to change your holiday details or amend or cancel your booking with Crystal Ski Holidays. This measure applies to all TUI fly flights that had to be/are cancelled due to the coronavirus and for which TUI fly has issued/issues a voucher. Suitable face masks are surgical masks as well as non-medical masks that are large enough to fully cover the mouth, nose and chin. Yes, you can cancel your booking but you are not guaranteed any refund for the money you spent in making the original reserva Can I cancel a flight with Thomas Cook? or cancel your holiday and receive a full refund within . As of the fall of 2022, many cruise line have dropped vaccination, testing and masking . The original term of validity is indicated on your voucher. If you purchased TUI Travel Insurance and believe you may need to notify us of a claim, please call AXA Insurance on 0330 024 8094. Note: you have to read the TUI fly COVID-19 statement and sign it online in order to have access to your boarding pass. Babies and children under the age of 12 travelling with an adult, can be included in the form of the adult accompanying them. We ask you to pay contactless or by card if possible. Yes, even if you are vaccinated, you have to observe the corona measures during your trip and your stay. You cannot cancel these online through your account. on your documents match your booking details. Find out which insurance companies offer the most complete Covid cover. If a TUI holiday is cancelled due to coronavirus, customers are able to change their booking to a . Always check the relevant rules and regulations applicable in Belgium and abroad, imposed by the competent authorities. Youll need to rebook at least 7 days before your travel dates. All TUI fly bookings made before or on 31/08/2021 can change unlimited and free of charge up to 2 hours* before departure, to any other destination or other date that is available at the time of change. For instance, if the Foreign, Commonwealth & Development Office (FCDO) suddenly advises against travel to your destination, an airline isnt required by law to cancel the flight or to offer you a refund. Now you have to pay at least 45 (around 37.50) if you want to change your flights depending on the route and travel dates selected, plus any difference in fare. By clicking Agree, you give your consent to the installation of all cookies described above. Did you book a room in an airport hotel upon arrival/departure through TUI, but your trip has been cancelled? Always check the relevant rules and regulations applicable in Belgium and abroad, imposed by the competent authorities. If the result of your test is positive, you have to go into quarantine. Just a moment while we perform our search Een gedetailleerd overzicht van alle cookies die we gebruiken kan je raadplegen via, We do everything within our power to keep this information up to date, but we count on you to also seek information before your departure. If you dont have a valid PLF form, you will not receive a boarding pass and you will not be allowed on board. Only if you are unable to wear a mouth mask on the plane for medical reasons do we request that you wear a splash screen, known as a face shield. Easyjets Freedom to change policy was in place until 31 March 2022, giving customers the option to change their flights for free up to two hours before departure, with the possibility to rebook new flights until September 2022. These cookies enable us to display personalised and relevant offers and create social media links, and third parties to monitor your internet behaviour and display customised ads. And all of our holidays are designed to help you Discover Your Smile. You can choose another TUI fly website here. See Travel Aware page - for travel advice from TUI. Starting on 1 February 2022, the vaccination certificate is valid for 270 days (9 months) after the date of the last vaccine. "From 17 March 2020 if you have an existing TUI, Marella Cruises, First Choice or TUI River Cruise package holiday booking travelling on or before 30 June 2020 you can amend for free to any . Important Note: If you booked a TUI holiday from a travel agent other than TUI contact the agent directly. Then as from 11/03 it is no longer compulsory to fill in the Belgian Passenger Locator Form. Entry Requirements. Click on the link Corona Measures at your destination. Cost cutting measures may become more permanent if proven efficient as more companies adopt an asset light business model. We inform you about the necessary preparations as well as of the changes at the airport and during your flight. Related . Unfortunately, we cant allow you to board the plane if you are not in the possession of the correctly completed and stamped documents. Refund requests for mandatory hotel quarantine can be made up to four weeks before departure and refund requests for a travel ban can be made up to two hours before departure. Signing the TUI fly COVID-19 statement is even possible until 1 hour before departure. TUI fly is your trusted partner for safe travelling. SpareFare is a secure online marketplace for buying and selling holidays, flights and hotel reservations. Once you have arrived at your destination, the rules with respect to wearing face masks depend on the country. Yes, the TUI fly web portal has been reopened. How much will it cost to cancel my TUI holiday? If you cancelled your flight on your own initiative, you will not qualify for a voucher. Your file will be processed as soon as possible. Thats possible. The face mask must be worn at least when boarding, during the entire duration of the flight and when disembarkingas you may be sitting/standing next to someone other than your own travel partyand the distance of 1,5 meters cant always be respected. Only this person can use the voucher to pay foranewflight, buthe/shedoes not have to be part of the travel group. For Morocco: +212 5 22 63 46 00 (local tariff), For France: 0899 190 043 (max. In addition to functional cookies, which are necessary for the proper operation of our website, we also install analytical cookies to measure the use and quality of the website. It pays to book with an airline that offers decent flexibility in its booking policy. . Some changes are free and for some you will need to pay a fee. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk. If you have a TUI All-Risk insurance and if you have booked at trip to an affected area, you are covered for 75% of the cancellation costs. If you need to cancel your flight boo Can I cancel a flight I booked with Expedia? We do everything within our power to keep this information up to date, but we count on you to also seek information before your departure. An All-Risk insurance is useful because it provides coverage: If you have a cancellation insurance, you will in most cases not be able to cancel on account of the coronavirus. Some of the flights on this website are also financially protected by the ATOL scheme, but ATOL protection does not apply to all flights. mandatory quarantine upon arrival) or the limited possibilities at the destination in case people have to go into quarantine due to a Covid-19 infection. Any closer to the departure time and the cost increases to 83 (71) per passenger, per flight. Available destinations & measures taken during your flight. The voucher for the total amount will be sent to the passenger-main booker in the name and for the account of the passenger-main booker and his/her travel companions.
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